What To Look For In A Business Phone System
The have that you are looking for a business phone system, you must make sure that you will consider some factors. The basis of these factors will depend on the business that you have and the volume of calls that you are receiving. Your needs will be provided as there are various systems that are available in the market today. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
Let us now take a look at the basic functions that you should look for in a business phone system.
A business phone system should be able to have a voice mail. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. By doing so, your customers will have a pleasant experience especially if it is their first time to call your business. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
The music on hold is another feature that provides a great experience to your clients. Providing your clients with music while they are put on hold is a better way to treat them. You can also use a music that is used for your advertising. You can do this by using a recording that is connected to the phone system.
Anther great feature that your business phone system should have is the conference call. This is the feature that allows you to connect to multiple callers at one time. With just one call, you will now be able to have a discussion with multiple callers.
Trunking should also be available in your business phone system. The incoming lines can be configured from your local company by using this feature. For this feature to work, it is a must that you will use the T-1’s which are configured to the phone system as a trunk group. You will be basing your configuration to the volume of calls that you are receiving. It is by having a bigger business that you will have a more complex type of configuration.
The next feature that your business phone system must have is an auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. The person that they are trying to each is the basis for this function to work. The phone call will automatically routes the call once if the extension is configured to the phone system.
All of these features are basic and should be available in your business phone system.