How Speech Recognition Software is Used

The world has witnessed numerous technological advancements. n just a short time there are hundreds of innovations that have been directed towards improvement of work and life in general. When it comes to technological advancements there are practically no limits. Computers are no longer as big as they used to be and in fact they have become so small and portable that everyone can afford to carry one around. There are different types of computers being used in a number of places. Computers operate through specific software, thus a number of software have been created to facilitate different uses. Speech recognition software has come in quite handily to help drive the purposes of these computers and make work a lot easier. Some of the major uses of these software are discussed below.

Replaying Simple Information

When dealing with clients, it is important to cater to their needs, particularly when it comes to accessing information. Businesses that use speech recognition technology, manage to improve self-service, which increases client’s experience. This technology works great in instances where a client is not interested in speaking to an operator and in cases where there are few live operators. Such software allow clients to give their details for example names, numbers and anything else they might need depending on the service. All this is made possible without having to talk to a real person.
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It Provides Ability to Dictate
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The technology make it possible for the user to come up with written information through speech recognition. Its ability to quickly produce the information makes it very efficient. This saves on time because it is a faster method compared to having a person type all the information. This technology is used by large companies such as legal organizations because of the many tasks that require transcription. Other than being efficient and fast, it also saves on money because organizations don’t have to employ individuals to type the work.

Controls Calls

Voice recognition helps in steering calls to the right offices in a company. It becomes very frustrating when a caller has to be put on hold to get through to the right office or department. Speech recognition technology is able to gather information from the call, help the caller through the security checks and steer the call to the right office or department.

Giving Computer Commands

Several computers are today capable of accepting certain commands to open or close applications thanks to speech recognition. This is great because it helps enhance quality particularly when you are multitasking. GPS apps and machines used in cars to find directions are a perfect example of this feature. This technology is also used in mobile phones to make calls and other interesting things done using virtual assistant apps.